FAQ

Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

The NOVO GLOW LED Face Mask is an advanced skincare device that utilizes multiple wavelengths of LED light therapy to rejuvenate the skin, reduce fine lines, and enhance overall complexion.

LED light therapy uses specific wavelengths of light to penetrate the skin at varying depths. This process stimulates cellular activity, promoting collagen production, reducing inflammation, and targeting bacteria that cause acne.

Regular use of a NOVO BEAUTY LED mask can lead to:


• Improved skin tone and texture

• Reduction in fine lines and wrinkles

• Decreased acne and blemishes

• Enhanced collagen production

• Overall radiant and youthful appearance

Yes, a NOVO BEAUTY LED Face Mask is designed with safety in mind. It is FDA and CE certified, ensuring it meets international safety standards. However, if you have specific skin conditions or concerns, it’s advisable to consult with a dermatologist before use.

For optimal results, we recommend using the mask at least 3-5 times per week, with each session lasting approximately 10-20 minutes. Consistency is key to achieving and maintaining desired outcomes.

A NOVO BEAUTY LED Face Mask is suitable for most skin types, including sensitive skin. However, if you experience any discomfort or adverse reactions, discontinue use and consult a skincare professional.

After each use, gently wipe the mask with a soft, damp cloth to remove any residue. Avoid using harsh chemicals or submerging the mask in water. Store it in a cool, dry place away from direct sunlight.

Yes, a NOVO BEAUTY LED Face Mask comes with a one-year limited warranty covering manufacturing defects. For more details, please refer to our warranty policy or contact our customer service team.

The warranty is extended by an additional year when you subscribe to our NOVO Cleanser and/or NOVO Tonic for a year.

While LED light therapy is generally considered safe, we recommend consulting with your healthcare provider before using the mask during pregnancy or breastfeeding.

Individual results may vary, but many users report noticeable improvements in skin texture and appearance after 4-6 weeks of consistent use.

Yes, you can apply your regular skincare products before or after using the mask. Ensure that the products are fully absorbed before wearing the mask to prevent any interference with the LED light.

We recommend using our NOVO Cleanser before using the mask, and the NOVO Tonic after the treatment, as these are specifically formulated to work harmoniously with the mask.

We offer a 30-day return policy for the any of our beauty tech devices. Items must be in their original condition, unused, with tags, and in the original packaging. For more details, please refer to our Return and Refunds section.

For any inquiries or assistance, please reach out to our customer service team at support@novobeauty.com. We’re here to help ensure a smooth and satisfying experience with our products.

Individuals with certain medical conditions, such as epilepsy or photosensitivity disorders, should consult a healthcare professional before using the mask. Additionally, avoid using the mask over open wounds or areas with active infections.

Yes, the mask is designed to be portable and can be easily packed for travel. Ensure it is stored in a protective case to prevent damage during transit.

No, the NOVO BEAUTY LED Face Mask does not emit UV light. It uses specific wavelengths of visible and near-infrared light that are safe for the skin.

The NOVO BEAUTY LED Face Mask comes with a USB charging cable. Connect it to a power source and charge the mask fully before the first use. Follow the user manual for detailed charging instructions.

Yes, the NOVO BEAUTY LED Face Mask is effective and safe for all skin tones.

Absolutely. The mask is designed for all genders and can benefit anyone looking to improve their skin’s appearance.

Replacement parts and accessories are available on our official website. For specific inquiries, please contact our customer service team.

Our skincare line is formulated with advanced fermented ingredients, designed to deliver enhanced hydration, radiance, and overall skin health. Each product complements our LED devices, maximizing the results of your skincare routine.

Yes, our products are carefully crafted to be gentle yet effective, making them ideal for all skin types, including sensitive skin. If you have specific concerns, consult a dermatologist before use.

Yes, the NOVO Pure Cleanser is perfect for prepping your skin before using our LED devices. It removes impurities and creates a clean, fresh canvas for the light therapy to work effectively.

This serum is packed with active ingredients to target fine lines, improve texture, and boost skin radiance. It’s lightweight, absorbs quickly, and is perfect for layering under your moisturizer.

Apply a small amount of the moisturizer to your face and neck after cleansing and applying serum. Use it daily, morning and night, to lock in hydration and enhance your skin’s glow.

Use the mask 1-2 times a week after cleansing. Apply an even layer to your face, let it sit for 10-15 minutes, and then rinse off or remove any excess. It’s ideal for enhancing elasticity and hydration.

The GLOW EYE Serum is designed to reduce fine lines, puffiness, and dark circles around the eyes. Gently pat a small amount around your eye area daily for a brighter, refreshed look.

Spray a fine mist over your face and neck throughout the day for an instant hydration boost. It can also be used before or after applying makeup or as a refreshing step after LED treatments.

Absolutely! While our skincare line is formulated to maximize the benefits of LED therapy, it’s also highly effective on its own for achieving hydrated, radiant, and healthy skin.

Yes, all NOVO BEAUTY skincare products are 100% vegan, cruelty-free, and made with sustainably sourced ingredients.

Fermented ingredients enhance the bioavailability of nutrients, allowing your skin to absorb the active ingredients more effectively. This process helps boost hydration, improve skin texture, and provide a radiant glow.

Results vary depending on the product and individual skin type, but many customers notice improved hydration and radiance after just a few uses. Consistent use will deliver more noticeable results over time.

Yes! Our skincare line is designed to be layered. Start with the NOVO Pure Cleanser, apply the Eternal GLOW Serum, and follow with the Eternal GLOW Moisturizer. Use the GLOW EYE Serum and HydraGLOW Peptide Spray as needed.

We formulate our products to minimize the risk of allergic reactions. However, always check the ingredient list on the packaging and perform a patch test if you have sensitive skin or specific allergies.

Yes, we’re committed to sustainability. All NOVO BEAUTY skincare products are packaged in eco-friendly materials wherever possible, reflecting our dedication to the environment.

Our products are developed and manufactured in facilities that meet the highest international standards for quality and safety.

Each product’s shelf life is indicated on the packaging. Typically, our skincare products remain effective for 12 months after opening.

Most of our products are safe for use during pregnancy and breastfeeding. However, we recommend consulting with your healthcare provider for personalized advice.

Our products are available exclusively on the NOVO BEAUTY website. Visit our store to explore the full collection and enjoy worldwide shipping.

Discontinue use immediately if you experience any irritation or discomfort. Rinse your skin with cool water and consult with a dermatologist if the irritation persists.

If you have further questions or need additional information, please don’t hesitate to contact us via the live chat on the website or by mail at support@novobeauty.com.